Return and Refund Policy
Burhan Mega Mart – Refund & Return Policy
Last Updated: May 18, 2026
At Burhan Mega Mart, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.
Return Policy
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the product must be:
- Unused and in its original condition
- Returned with original packaging, tags, and accessories
- Accompanied by proof of purchase or order confirmation
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Customized or personalized items
- Clearance or sale items
- Products without original packaging
If you receive a wrong or defective product, please contact our support team immediately with pictures of the item and packaging.
Return Process
To initiate a return:
- Contact our customer support team with your order details.
- Our team will review your request and provide return instructions.
- Once approved, ship the product to the provided return address.
- After inspection, your return will be processed accordingly.
Shipping charges for returns may apply unless the item received was incorrect or defective.
Refund Policy
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed within 7–14 business days through the original payment method or store credit, depending on the payment type.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Products returned with missing accessories or damaged packaging
- Items showing signs of use
- Returns requested after the allowed return period
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider or bank, as processing times may vary
- If the issue still exists, contact our support team for assistance
Order Cancellation
Orders can only be canceled before shipment. Once an order has been dispatched, it cannot be canceled and will follow the return process after delivery.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact Burhan Mega Mart customer support for further assistance.